Customs Brokerage Supervisor

WR Logistics; Denver (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Employee Stock Purchase Plan

Life insurance

Disability insurance

Paid vacation

Sick leave

Parental leave

Training & development

Career progression

Job summary

WR Logistics in Denver seeks a Customs Brokerage Supervisor with hands-on U.S. import clearance experience to lead an eight-person team. You will oversee daily brokerage activity, ensure accurate, compliant entries, and develop staff while maintaining CBP-aligned controls.

Joining a global freight-forwarding leader, you’ll access ongoing professional development, a strong benefits package, and clear progression opportunities within the expanding Denver operation.

Qualifications

• Hands-on experience in a U.S. customs brokerage operation.
• Supervisory or team leadership experience in customs brokerage.
• Strong knowledge of U.S. customs regulations and import entry procedures.
• Experience using ACE and brokerage software.

Responsibilities

• Lead daily customs brokerage activity and allocate workloads across the team.
• Oversee preparation, submission and review of customs entries through ACE.
• Check tariff classifications, valuation, origin and supporting docs.
• Ensure duties and taxes are calculated accurately.
• Ensure CBP and agency requirements are met; manage holds and discrepancies.
• Support importer security filing compliance where applicable.
• Coach team members and monitor accuracy, productivity and service standards.
• Maintain records and assist internal compliance reviews.

Skills

Customs brokerage leadership

Team supervision

ACE experience

HTS knowledge

Tools

ACE

Customs software

Job description

$100,000-$120,000 + performance-based bonus + excellent benefits

Are you an experienced U.S. customs brokerage professional ready to lead a team within a global logistics business?

We’re recruiting a Customs Brokerage Supervisor to join a growing Denver operation, overseeing an established customs department of eight people. This role requires direct customs brokerage experience, strong technical knowledge of U.S. import clearance and the ability to lead a team delivering accurate, compliant and timely customs entries.

You’ll join a global leader in freight forwarding and logistics offering excellent career progression, ongoing professional development and a comprehensive benefits package.

The package

• Salary of $100,000-$120,000, depending on experience
• Performance-based bonus potential linked to individual and business performance
• 401(k) retirement plan with employer matching
• Employee Stock Purchase Plan
• Life and disability insurance
• Paid vacation, holidays and sick leave
• Paid parental leave, subject to eligibility
• Ongoing training, professional development and educational support
• Excellent progression opportunities within a global organization

The role

You’ll supervise daily customs brokerage operations, ensuring the team delivers an efficient clearance service while meeting U.S. Customs and Border Protection requirements and customer expectations.

This is a hands-on leadership position. You’ll support entry processing, resolve technical brokerage queries, develop your team and maintain strong operational controls as the department grows.

Key responsibilities include:

• Leading daily customs brokerage activity and allocating workloads across the team
• Overseeing the preparation, submission and review of customs entries through the Automated Commercial Environment (ACE)
• Checking tariff classification, customs valuation, country of origin and supporting documentation
• Ensuring applicable duties, taxes and fees are calculated accurately
• Overseeing compliance with requirements from CBP and relevant Partner Government Agencies
• Managing clearance exceptions, customs holds and entry discrepancies
• Supporting Importer Security Filing compliance where applicable
• Acting as an escalation point for customers, colleagues and complex brokerage matters
• Coaching team members and monitoring entry accuracy, productivity and service standards
• Maintaining accurate records and supporting internal compliance reviews
• Working with importers and freight operations teams to resolve issues and keep shipments moving

What you’ll need

• Proven, hands-on experience working within a U.S. customs brokerage operation
• Previous supervisory or team leadership experience in customs brokerage
• Strong knowledge of U.S. customs regulations and import entry procedures
• Practical experience using ACE and customs brokerage software
• A sound understanding of HTS classification, customs valuation, country of origin and duty assessment
• Experience handling CBP queries, clearance issues and Partner Government Agency requirements
• Strong attention to detail and the confidence to resolve technical customs problems
• The ability to develop people, manage competing priorities and maintain strong customer relationships
• A U.S. Licensed Customs Broker qualification is highly desirable

Direct U.S. customs brokerage experience is essential. You must be confident overseeing brokerage activity and providing technical guidance to the team.

Why apply?

This is an opportunity to take ownership of an established customs brokerage team within a growing Denver office. You’ll have the backing of a global business, the opportunity to influence department performance and excellent prospects for further leadership responsibility.