Customs Brokerage Entry Agent

Hellmann Worldwide Logistics; Chicago (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition assistance

Incentive compensation

Job summary

Hellmann Worldwide Logistics in Chicago, IL seeks a Customs Brokerage Entry Agent to process import shipments and manage brokerage for client needs.

You will handle data entry, document audits, and coordination with carriers, CBP, and PGA to achieve timely entry and release. Strong attention to detail and communication are essential for success.

Qualifications

• Associate degree or equivalent combination of education and work experience.
• High school diploma or GED.
• 1–3 years of freight forwarding experience preferred.
• Industry courses are a plus.

Responsibilities

• Perform all brokerage department duties to service the client.
• Provide exceptional customer service through troubleshooting and problem solving.
• Follow up on open issues with client, carrier, forwarder, CBP, or PGA to resolve delays.
• Manage entry process from receipt of documents to delivery, billing and scanning.
• Audit documents for accuracy and verify descriptions, values, and incoterms.

Skills

Organization

Time management

Customer-focused

Adaptable

Interpersonal skills

Microsoft Office

Geography knowledge

Shipping docs

Incoterms

English communication

Education

Associate’s Degree or equivalent

High School Diploma or GED

Tools

Microsoft Office

Email

Internet

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

.This position has a base compensation range of $33.00 to $36.00. In addition to this base compensation, you’ll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

Workdays: Sunday - Thursday

The Customs Brokerage Entry Agent is responsible for working in our Customs Brokerage Department to process import shipments and customs brokerage for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs all functions required by the brokerage department to service the client
• Performs functions including troubleshooting and problem-solving to provide exceptional customer service
• Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing
• Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.
• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s
• Enters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA.
• Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organization skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT

The work environment characteristics are similar to those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!