Airfreight Import Coordinator

Hellmann Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 41,000 - 47,000; Full time

Job summary

Hellmann Worldwide Logistics, Inc. is seeking an Airfreight Import Coordinator to manage inbound shipments from pickup to customer billing, ensuring on-time performance and compliance.

The role requires coordinating with internal teams and external partners to maintain accurate documentation and routing. Ideal candidates bring 1–3 years in freight forwarding, proficiency in Incoterms, and strong communication skills.

Qualifications

• One to three years of experience in freight forwarding preferred.
• Associate degree or equivalent; high school diploma acceptable with experience.
• Proficient in English, strong communication and interpersonal skills.

Responsibilities

• Initiates shipment processing and confirms destination routing and tracking events.
• Sets up estimated cost and revenue charges based on quotations or contract rates.
• Ensures customers are setup in CRM (POA, credit, billing profiles).
• Coordinates with internal/external parties to resolve discrepancies.
• Performs customer and intercompany billing and closes billing discrepancies.

Skills

Freight forwarding

CRM systems

Communication skills

Time management

Customer focus

Education

Associate’s Degree or equivalent

High School Diploma or GED

Tools

Microsoft Office Suite

Email

Internet

Job description

About UsReady to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.For the better. Together..This position has a base compensation range of $30.00 to $34.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.The Airfreight Import Coordinator manages the transportation and compliance of an inbound shipment from pick up to customer billing, ensuring service commitments are achieved and company objectives met.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Initiates the shipment processing and confirms the destination leg routing and tracking events• Ensures that customers are properly setup in company CRM system (i.e. POA, credit application, customer billing profiles…etc)• Sets up estimated cost and revenue charges based on customer quotations or established contract rates• Sends customer pre-alerts after confirmed arrival at the final port of discharge• Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies• Pays terminal charges and confirms AMS information and customs clearance status• Schedules and monitors airport transfers and request delivery to the final consignee• Creates broker arrival notices for internal or external broker• Completes customer and intercompany billing as well as coordinates billing discrepancies• Archives all shipment related documents• Contributes to implementation of department procedures to maximize productivity• Assigns tasks as required to internal departments• Confirms the availability and validity of customer spot or contract rates including routing and directs all rate inquiries to the pricing department when applicable• Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility• Identifies and communicates potential customer leads to Sales• Performs credit check prior to arranging transportationSUPERVISORY RESPONSIBILITIESThis position does not supervise any direct reports.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND EXPERIENCE• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement• High School Diploma or GED• One to three years of previous experience in freight forwarding industry preferred• Completion of any industry related course is an assetKNOWLEDGE, SKILLS, & ATTRIBUTES• Organizational skills• Time management and prioritization• Customer-focused• Adaptable / flexible to high-pressured environment• Interpersonal skills• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet• Proficient in world geography, shipping documentation, and Incoterms preferred• Proficient written and verbal communication skills in English• Ability to calculate figures and amounts such as freight rates, discounts, and other percentagesPHYSICAL DEMANDSWhile performing the duties of this job, the employee is:• Frequently required to stand, and walk• Regularly required to sit for extended periods• Regularly uses arms to reach, hands and fingers for computer and phone use• Speaking clearly and listening for heavy phone contact• Requires close-up and computer screen distance vision abilityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ENVIRONMENTThe work environment characteristics are similar to those of an office setting with various office equipment.Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!If you are excited by this fantastic opportunity and have what it takes, then click APPLY!