Airfreight Import Coordinator

800 Hellmann Worldwide Logistics, Inc.; Illinois; On-site; USD 85,962,000 - 97,424,000; Full time

Benefits offered by this job

Health and welfare programs

401(k) retirement savings plan

Tuition assistance

Incentive compensation for eligible - 

Job summary

Hellmann Worldwide Logistics, Inc. is seeking a freight forwarding professional to manage shipment processing, customer setup in CRM, and cost estimation for contract-based rates. The role involves coordinating with internal teams and external partners to ensure smooth customs clearance and timely delivery.

The position requires attention to detail, good communication, and proficiency in Microsoft Office. Experience in freight forwarding and knowledge of Incoterms are preferred.

Qualifications

• Associate's Degree or equivalent combination of education and work experience.
• High School Diploma or GED.
• 1–3 years of freight forwarding experience preferred.
• Industry related coursework is an asset.

Responsibilities

• Initiates shipment processing and confirms routing.
• Sets up customer in CRM and billing profiles.
• Calculates estimated costs and charges based on quotes or contracts.
• Sends customer pre-alerts after confirmed arrival at final port.
• Ensures required import documentation is available and coordinates with parties.
• Pays terminal charges and confirms AMS information.
• Schedules and monitors airport transfers and delivery to final consignee.
• Creates broker arrival notices and coordinates billing discrepancies.

Skills

Organizational skills

Time management

Customer-focused

Adaptable / flexible

Interpersonal skills

Microsoft Office proficiency

English communication

Freight rate calculations

Shipping documentation knowledge

Education

Associate's Degree

High School Diploma or GED

Tools

MS Office

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of $30.00 to $34.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Initiates the shipment processing and confirms the destination leg routing and tracking events


• Ensures that customers are properly setup in company CRM system (i.e. POA, credit application, customer billing profiles...etc)


• Sets up estimated cost and revenue charges based on customer quotations or established contract rates


• Sends customer pre-alerts after confirmed arrival at the final port of discharge


• Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies


• Pays terminal charges and confirms AMS information and customs clearance status


• Schedules and monitors airport transfers and request delivery to the final consignee


• Creates broker arrival notices for internal or external broker


• Completes customer and intercompany billing as well as coordinates billing discrepancies


• Archives all shipment related documents


• Contributes to implementation of department procedures to maximize productivity


• Assigns tasks as required to internal departments


• Confirms the availability and validity of customer spot or contract rates including routing and directs all rate inquiries to the pricing department when applicable


• Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility


• Identifies and communicates potential customer leads to Sales


• Performs credit check prior to arranging transportation

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate's Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement


• High School Diploma or GED


• One to three years of previous experience in freight forwarding industry preferred


• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organizational skills


• Time management and prioritization


• Customer-focused


• Adaptable / flexible to high-pressured environment


• Interpersonal skills


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet


• Proficient in world geography, shipping documentation, and Incoterms preferred


• Proficient written and verbal communication skills in English


• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

• Frequently required to stand, and walk


• Regularly required to sit for extended periods


• Regularly uses arms to reach, hands and fingers for computer and phone use


• Speaking clearly and listening for heavy phone contact


• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT

The work environment characteristics are similar to those of an office setting with various office equipment.

Inclusion and social diversity

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision \"For the better. Together.\" It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.

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