Customs Brokerage Entry Agent

800 Hellmann Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 91,693,000 - 97,424,000; Full time

Benefits offered by this job

Health and welfare programs

401(k) plan

Tuition assistance

Incentive compensation

Job summary

Hellmann Worldwide Logistics in Chicago is seeking a Customs Brokerage Entry Agent to join our US team. You will handle import shipments, verify CBP documentation, and ensure full release with CBP and PGA while maintaining high service standards.

Ideal candidates have 1–3 years in freight forwarding, an AA degree or equivalent, and strong MS Office skills. We offer a collaborative environment, competitive benefits, and opportunities for career growth within a global logistics leader.

Qualifications

• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience.
• High School Diploma or GED.
• One to three years of previous experience in freight forwarding industry preferred.
• Completion of any industry related course is an asset.

Responsibilities

• Performs all functions required by the brokerage department to service the client.
• Troubleshoots and solves problems to provide exceptional customer service.
• Follows up daily on open issues with client, carrier, forwarder, CBP, or PGA to resolve delays in entry processing.
• Manages all steps of the entry process from receipt of documents to delivery, billing and scanning.
• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s.
• Enters all required data into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA.
• Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.
• Performs other duties as assigned.

Skills

Organization

Time management

Customer-focused

Adaptable

Interpersonal skills

Geography knowledge

Incoterms

English communication

Education

Associate’s Degree (A.A.)

High School Diploma or GED

Industry related course

Tools

Microsoft Office Suite

Excel

Job description

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

This position has an hourly rate range of USD 32.00 to USD 34.00. In addition to this base compensation, you’ll benefit from our competitive health and welfare programs, a 401(k) retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions.

• competitive health and welfare programs
• 401(k) retirement savings plan
• opportunities for tuition assistance
• incentive compensation for eligible positions

Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Customs Brokerage Entry Agent is responsible for working in our Customs Brokerage Department to process import shipments and customs brokerage for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs all functions required by the brokerage department to service the client
• Performs functions including troubleshooting and problem-solving to provide exceptional customer service
• Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing
• Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.
• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s
• Enters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA.
• Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

EDUCATION AND EXPERIENCE

• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organization skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is: Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inclusion and social diversity are firmly anchored values in our corporate culture.

Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then We are a family business for over 150 years.

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers.

Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive!

“For the better. Together.” It manifests our unique Hellmann culture as the foundation for all our actions and decisions.

You will find a diverse and inclusive culture, where you are embraced and respected for who you are.

You did not find the right position for you? Join our Talent Community and we’ll get in touch if there's a role that could be a good fit for you.