Customs Brokerage Entry Agent

Hellmann Worldwide Logistics; Houston (TX); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k) retirement savings plan

Tuition assistance

Competitive health and welfare programs

Job summary

Hellmann Worldwide Logistics is seeking an Import/Export Specialist based in Houston, Texas, to support our brokerage department. The role involves managing the entry process, resolving issues with clients and carriers, and ensuring compliance with regulations.

A successful candidate will have an Associate’s degree or equivalent experience in freight forwarding, strong organizational skills, and proficiency in Microsoft Office. Join us to contribute to shaping the future of logistics!

Qualifications

• One to three years of previous experience in freight forwarding industry preferred.
• Ability to adapt to high-pressured environment.
• Proficient in world geography and shipping documentation.

Responsibilities

• Perform daily follow up on all open issues with clients and carriers.
• Manage all aspects of the entry process from receipt of documents to delivery.
• Audit commercial documents for accuracy.

Skills

Organization skills

Time management

Customer-focused

Interpersonal skills

Proficiency in Microsoft Office Suite

Written and verbal communication skills in English

Education

Associate’s Degree (A.A.) from a two-year college

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

This position has a base compensation range of $25.00 to $30.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)–retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

Essential Duties And Responsibilities

• Performs all functions required by the brokerage department to service the client
• Performs functions including troubleshooting and problem‑solving to provide exceptional customer service
• Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing
• Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.
• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s
• Enters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA.
• Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.
• Performs other duties as assigned.

Supervisory Responsibilities

This position does not supervise any direct reports.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• Associate’s Degree (A.A.) from a two‑year college
• High School Diploma or GED
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset

Knowledge, Skills, & Attributes

• Organization skills
• Time management and prioritization
• Customer‑focused
• Adaptable / flexible to high‑pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Physical Demands

While performing the duties of this job, the employee is:

• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close‑up and computer screen distance vision ability

Environment

The work environment characteristics are similar to those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.