Customer Value Architect – Automotive CRM & Analytics

Tekion; Austin (TX); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Medical, dental, vision coverage

Unlimited PTO

Parental leave

Job summary

Tekion is hiring a Customer Value Architect in Austin to help dealerships realize measurable value from the Tekion platform. This role leverages deep dealership operations knowledge, DMM-based assessments, and structured diagnostics to craft actionable roadmaps that boost adoption and outcomes.

You’ll work closely with CVMs, translate data into recommendations, and lead enablement programs for scalable impact.

Qualifications

• Bachelor’s degree or equivalent dealership operations experience.

Responsibilities

• Conduct dealership performance assessments using the Dealer Maturity Model and identify gaps.
• Develop tier advancement plans with milestones and accountability.
• Collaborate with CVMs to integrate findings into value plans and engagement strategies.
• Interpret platform data and workflow patterns to diagnose root causes and opportunities.
• Document value realization with evidence linking adoption to outcomes.
• Lead discovery and change-management conversations with dealers and stakeholders.
• Translate Tekion capabilities into dealer-focused language for various leaders.
• Facilitate value reviews and workflow redesign sessions with clients.
• Act as escalation resource for complex product and workflow questions.
• Create scalable enablement programs and playbooks for broader impact.
• Identify trends and elevate insights to leadership across accounts.

Skills

Consultative selling

Discovery

Facilitation

Stakeholder management

Communication skills

Travel willingness

Independence

Influence

Dealership ops knowledge

Education

Bachelor’s degree or equivalent

Tools

Tableau

Looker

Sigma

Power BI

Job description

Tekion is hiring a Customer Value Architect in Austin to help dealerships realize measurable value from the Tekion platform. This role leverages deep dealership operations knowledge, DMM-based assessments, and structured diagnostics to craft actionable roadmaps that boost adoption and outcomes.

You’ll work closely with CVMs, translate data into recommendations, and lead enablement programs for scalable impact.