Automotive Customer Value Architect | CRM & Analytics

Tekion; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Excellent medical coverage

Unlimited PTO

Career growth opportunities

Job summary

Tekion is seeking a Customer Value Architect to drive measurable value for dealership customers through deep domain expertise in Automotive Retail, CRM and Analytics. You will assess maturity, identify performance barriers, and craft actionable roadmaps to improve adoption and outcomes.

You will partner with CVMs, interpret data, and lead enablement initiatives, while guiding change management and customer conversations with credibility and impact. Travel to customer sites is expected as needed.

Qualifications

• Bachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree

Responsibilities

• Conduct dealership performance assessments using the Dealer Maturity Model to identify maturity tier, gaps, adoption barriers, and improvement opportunities
• Develop tier advancement plans with clear milestones, actions, accountability and measurable outcomes
• Partner with Customer Value Managers to integrate assessment findings into Customer Value Plans and ongoing engagement strategies
• Diagnose root causes of underperformance using platform data and workflows to identify opportunities for value realization
• Document value realization evidence linking Tekion platform adoption to measurable operational outcomes
• Lead discovery with customers to diagnose needs before proposing solutions
• Translate platform capabilities into dealership operator language for principals, GMs, controllers, and department leaders
• Facilitate value reviews, workflow redesign sessions, and change management engagements with credibility and influence
• Travel as needed to customer sites to support engagements and opportunities
• Develop scalable enablement programs and playbooks to extend impact beyond one-to-one engagements
• Contribute to playbooks, templates, and best practices based on field learnings
• Identify trends across accounts and elevate insights to leadership
• Collaborate with Product, Enablement, Support and other teams to improve guidance and value delivery
• Ensure recommendations align with Tekion standards and dealership objectives

Skills

Dealership operations

Consultative selling

Stakeholder management

Analytical problem solving

Written and verbal communication

Travel readiness

Education

Bachelor's degree in Business or Automotive Management or related field

Tools

Tableau

Power BI

Looker

Sigma

Job description

Tekion is seeking a Customer Value Architect to drive measurable value for dealership customers through deep domain expertise in Automotive Retail, CRM and Analytics. You will assess maturity, identify performance barriers, and craft actionable roadmaps to improve adoption and outcomes.

You will partner with CVMs, interpret data, and lead enablement initiatives, while guiding change management and customer conversations with credibility and impact. Travel to customer sites is expected as needed.