Customer Value Architect (Retail, CRM & Analytics)

Tekion; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Excellent medical coverage

Unlimited PTO

Career growth opportunities

Job summary

Tekion is seeking a Customer Value Architect to drive measurable value for dealership customers through deep domain expertise in Automotive Retail, CRM and Analytics. You will assess maturity, identify performance barriers, and craft actionable roadmaps to improve adoption and outcomes.

You will partner with CVMs, interpret data, and lead enablement initiatives, while guiding change management and customer conversations with credibility and impact. Travel to customer sites is expected as needed.

Qualifications

• Bachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree

Responsibilities

• Conduct dealership performance assessments using the Dealer Maturity Model to identify maturity tier, gaps, adoption barriers, and improvement opportunities
• Develop tier advancement plans with clear milestones, actions, accountability and measurable outcomes
• Partner with Customer Value Managers to integrate assessment findings into Customer Value Plans and ongoing engagement strategies
• Diagnose root causes of underperformance using platform data and workflows to identify opportunities for value realization
• Document value realization evidence linking Tekion platform adoption to measurable operational outcomes
• Lead discovery with customers to diagnose needs before proposing solutions
• Translate platform capabilities into dealership operator language for principals, GMs, controllers, and department leaders
• Facilitate value reviews, workflow redesign sessions, and change management engagements with credibility and influence
• Travel as needed to customer sites to support engagements and opportunities
• Develop scalable enablement programs and playbooks to extend impact beyond one-to-one engagements
• Contribute to playbooks, templates, and best practices based on field learnings
• Identify trends across accounts and elevate insights to leadership
• Collaborate with Product, Enablement, Support and other teams to improve guidance and value delivery
• Ensure recommendations align with Tekion standards and dealership objectives

Skills

Dealership operations

Consultative selling

Stakeholder management

Analytical problem solving

Written and verbal communication

Travel readiness

Education

Bachelor's degree in Business or Automotive Management or related field

Tools

Tableau

Power BI

Looker

Sigma

Job description

Customer Value Architect (Retail, CRM & Analytics)

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

***Seeking candidates with Automotive Retail, CRM and Analytics experience.

Job Introduction:
The Customer Value Architect is a highly specialized customer-facing role within Tekion’s Customer Value Services organization, responsible for helping dealership customers realize measurable operational value from the Tekion platform. This role serves as a domain expert and consultative advisor, using deep dealership operations knowledge, platform expertise, and structured diagnostic methods to assess customer maturity, identify performance barriers, and develop actionable roadmaps that improve adoption, utilization, and business outcomes.

The Customer Value Architect partners closely with Customer Value Managers and customer stakeholders to translate platform data, workflow observations, and utilization patterns into clear recommendations aligned to dealership priorities. This role leads performance assessments using Tekion’s Dealer Maturity Model, supports value review discussions with evidence-based insights, facilitates workflow redesign and change management conversations, and contributes to scalable enablement programs and playbooks that expand the impact of the Customer Value organization.

Key Roles and Responsibilities:

Conduct dealership performance assessments using the Dealer Maturity Model (DMM), identifying current maturity tier, operational gaps, adoption barriers, and opportunities to improve performance across relevant workflows and functions

Develop and own tier advancement plans for assigned accounts, translating DMM findings into prioritized customer roadmaps with clear milestones, actions, accountability, and measurable outcomes

Partner closely with Customer Value Managers (CVMs) to integrate assessment findings, maturity insights, and recommended actions into Customer Value Plans and ongoing customer engagement strategies

Interpret platform utilization data, workflow patterns, and relevant business indicators to diagnose root causes of underperformance and identify practical opportunities for operational improvement and value realization

Document and articulate account-level value realization evidence, connecting platform adoption and workflow changes to customer-relevant operational and performance outcomes

Apply a structured consultative discovery methodology to customer engagements, diagnosing business needs and operational blockers before prescribing solutions or recommendations

Translate platform functionality, adoption gaps, and process issues into the language of dealership operators, including dealer principals, general managers, controllers, and department leaders

Facilitate high-stakes customer conversations such as value reviews, workflow redesign sessions, business process alignment discussions, and change management engagements requiring strong structure, credibility, and influence

Navigate customer resistance or adoption challenges by identifying underlying concerns, diagnosing root causes, and adapting engagement strategies to improve alignment and progress

Serve as a subject matter expert on Tekion platform workflows, features, and operational use cases across applicable modules, maintaining current knowledge of product capabilities and customer impact

Act as an escalation resource for complex product and workflow questions that exceed the depth of broader account-facing roles, providing domain-specific guidance in support of customer outcomes

Design and deliver scalable enablement programs, including group sessions, cohort-based learning, virtual clinics, workflow deep dives, and other forums that extend Customer Value Architect impact beyond one-to-one engagement

Contribute to the development and refinement of Customer Value Architect playbooks, diagnostic frameworks, methodologies, templates, and best practices based on field learnings and recurring customer patterns

Identify trends across accounts related to maturity progression, adoption barriers, workflow inefficiencies, and value realization challenges, and elevate insights to Customer Value leadership

Partner cross-functionally with Customer Value Services, Product, Enablement, Support, and other stakeholders to improve customer guidance, strengthen operational consistency, and support scalable value delivery

Ensure customer recommendations, engagement plans, and value realization strategies align with Tekion standards, customer business objectives, and the practical realities of dealership operations

Basic Qualifications:

Bachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree

5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role

Direct experience in automotive dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for operational outcomes across multiple functions strongly preferred

Strong knowledge of dealership workflows, performance drivers, and DMS platforms, with demonstrated fluency in dealership technology and operational processes

Experience diagnosing operational issues, developing recommendations, and guiding stakeholders toward practical action plans and measurable improvement

Strong consultative, discovery, facilitation, and stakeholder management skills, with the ability to engage credibly with dealership leaders and operators

Experience interpreting utilization data, business performance indicators, or operational metrics to support customer recommendations and value realization discussions

Prior experience with Tekion or a comparable DMS platform at an administrative, implementation, or power-user level strongly preferred

Experience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment preferred

Familiarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI preferred

Strong written and verbal communication skills, including the ability to prepare structured assessments, customer-facing recommendations, and value review content

Demonstrated ability to operate independently, navigate ambiguity, and influence customer behavior in a fast-paced, evolving environment

Willingness and ability to travel based on segment and customer engagement needs

Benefits and Culture:

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant andsuccessful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here .

Compensation

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

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