Automotive Customer Value Architect | CRM & Analytics

Tekion Corp

Texas

On-site

USD 78,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Stock options

Medical, dental, vision coverage

Unlimited PTO

Parental leave

Snacks and beverages

Career growth opportunities

Job summary

Tekion Corp in Texas is seeking a Customer Value Architect to help dealership customers realize measurable operational value from the Tekion platform. This role serves as a domain expert and consultative advisor, using dealership knowledge and platform expertise to assess maturity, identify barriers, and develop actionable roadmaps that improve adoption and outcomes.

You will partner with Customer Value Managers to translate data and workflow observations into prioritized plans, lead performance

Qualifications

5–8 years in automotive dealership operations or customer value services.
Experience consulting with dealership leaders and operators.
Fluency with dealership workflows and DMS platforms.
Experience with Tekion or similar platforms preferred.

Responsibilities

Conduct dealership performance assessments using the Dealer Maturity Model (DMM).
Develop tier advancement plans and roadmaps with milestones and accountability.
Collaborate with CVMs to integrate findings into customer value plans.
Interpret platform data to diagnose root causes of underperformance.
Document value realization with evidence linking adoption to outcomes.
Lead structured discovery to diagnose business needs before prescribing solutions.
Translate platform functionality into dealership operators’ language.
Facilitate value reviews and change management discussions.
Navigate adoption challenges with evidence-based strategies.
Serve as a subject matter expert on Tekion workflows.