Customer & Technical Support Coordinator

Arconic; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous training period

Job summary

Arconic is seeking a Customer & Technical Support Coordinator to join the Kawneer Team based in Dallas, TX or Springdale, Arkansas. The role focuses on processing orders, reviewing POs, coordinating project status, and interfacing with internal systems, with a generous training period and opportunities to work with Order Specialists and Project Managers.

The ideal candidate will have a high school diploma or GED, 2 years of customer service experience, and solid skills in Microsoft Office,

Qualifications

• HS diploma or GED equivalent from an accredited institution.
• 2 years of experience in a customer service role.
• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;
• Proven customer service skills including prompt response and documentation;
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position

Responsibilities

• Process and manage orders
• Review Purchase Orders
• Coordinate and advance project status
• Schedule orders to production based on standard lead times
• Interface with internal systems
• Follow established guidelines
• Interact with Order Specialist and Project Managers
• Generous training period
• Utilize or develop knowledge of product and price book
• Interact and coordinate with internal resources on projects
• Work in a shared mailbox with other team members
• Data entry skills with attention to detail; Written and verbal communication skills

Skills

Communication skills

Education

HS diploma or GED

Associate's degree

Tools

Microsoft Office

Outlook

Access

Job description

Customer & Technical Support Coordinator

Arconic is currently in search of a Customer & Technical Support Coordinator to join our Kawneer Team based in Dallas, TX or Springdale, Arkansas

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Responsibilities

• Process and manage orders
• Review Purchase Orders [POs]
• Coordinate and advance project status
• Schedule orders to production based on standard lead times
• Interface with internal systems
• Follow established guidelines
• Interact with Order Specialist and Project Managers
• Generous training period
• Utilize or develop knowledge of product and price book
• Interact and coordinate with internal resources on projects
• Work in a shared mailbox with other team members
• Data entry skills with attention to detail;
• Written and verbal communication skills;

Qualifications

• HS diploma or GED equivalent from an accredited institution
• 2 years of experience in a customer service role
• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;
• Proven customer service skills including prompt response and documentation;
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position

Preferred Qualifications

• Associate's degree from an accredited institution.
• Commercial or residential construction industry experience.
• Construction or architectural field knowledge a plus.

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

Act With Integrity : We lead with respect, honesty, transparency and accountability.

Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.

Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value : We achieve success by generating and growing value for our stakeholders.

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About The Team

The Dallas Service Center is located in Irving, about 30 minutes from Downtown Dallas and minutes from the DFW airport.

Irving boasts more than 80 parks with over 2,000 acres of land maintained by the City of Irving Parks and Recreation Department. Activities available throughout the city include picnicking, hiking/biking trails, sports of all kinds, fishing, swimming, recreation centers, canoeing and boating.