Customer Service Coordinator (CSC)

Arconic; Salt Lake City (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Arconic is seeking a Customer Service Coordinator to join the Kawneer Team in Salt Lake City, UT. The role focuses on order entry and shop tasks, with a training period to develop product and pricing knowledge.

You will process orders, review POs, coordinate project status, and interface with internal teams. Strong communication and data-entry skills are essential, with a plus for construction knowledge. Competitive benefits and growth opportunities.

Qualifications

• HS diploma or GED from an accredited institution.
• 2 years of experience in a customer service role.
• Proficient in Microsoft Office and Outlook; training in Kawneer front-end systems provided.
• Strong written and verbal communication skills.
• Data entry skills with attention to detail.
• Construction or architectural knowledge a plus.

Responsibilities

• Process and manage orders.
• Review Purchase Orders (POs).
• Coordinate and advance project status.
• Schedule orders for production based on standard lead times.
• Interface with internal systems.
• Follow established guidelines.
• Complete operations tasks set by SC manager.
• Interact with Order Specialist and Project Managers.
• Utilize or develop knowledge of product and price book.
• Interact and coordinate with internal resources on projects.
• Work in a shared mailbox with other team members.
• Role will be 50/50 order entry and shop task.

Skills

Customer service

Communication

Data entry

Documentation

Education

HS diploma or GED equivalent

Tools

Microsoft Office

Outlook

Access

Kawneer front-end systems

Job description

Job Description

Arconic is currently in search of a Customer Service Coordinator (CSC) to join our Kawneer Team based in Salt Lake City, Utah.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Responsibilities

In this role, you will:

• Process and manage orders
• Review Purchase Orders [POs]
• Coordinate and advance project status
• Schedule orders for production based on standard lead times
• Interface with internal systems
• Follow established guidelines
• Complete operations task set by SC manager
• Interact with Order Specialist and Project Managers
• Generous training period
• Utilize or develop knowledge of product and price book
• Interact and coordinate with internal resources on projects
• Work in a shared mailbox with other team members
• Role will be 50/50 order entry and shop task

Qualifications

You have: (required)

• HS diploma or GED equivalent from an accredited institution
• 2 years of experience in a customer service role
• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;
• Proven customer service skills including prompt response and documentation;
• Data entry skills with attention to detail;
• Written and verbal communication skills;
• Construction or architectural field knowledge a plus.

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

Act With Integrity : We lead with respect, honesty, transparency and accountability.

Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.

Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value : We achieve success by generating and growing value for our stakeholders.

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About The Team

The Salt Lake City, UT Service Center is located in West Valley City, about 20 minutes from Downtown Salt Lake. It consists of the communities of Chesterfield, Granger, Redwood, and Hunter.

West Valley City is located in an area filled with notable history and various entertainment options, including the Maverik Center and the USANA Amphitheatre. It offers excellent proximity to SLC International Airport as well as ample dining and shopping.

Salt Lake City, Utah, sits in a mountain bowl, with immediate access to all forms of adventure: four world-class ski resorts 45 minutes from Salt Lake International Airport (with 10 more outside city limits); a lineup of slanty canyons to the east with a hundred options for hiking, biking, climbing and camping; a Great Salty Lake to the west for boating and floating.