Customer Service Coordinator (CSC)

Arconic; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Arconic Kawneer in Springdale, AR is seeking a Customer Service Coordinator to process and manage orders, review POs, and coordinate project status.

You will schedule orders to production, interface with internal systems, and work with Order Specialists and Project Managers. This role requires 2 years in customer service, an HS diploma, and strong MS Office skills.

The position includes a generous training period and opportunities to develop front-end system knowledge within Kawneer.

Qualifications

• Must have HS diploma or GED from an accredited institution.
• 2 years of customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Process and manage orders.
• Review Purchase Orders (POs).
• Coordinate and advance project status.
• Schedule orders to production based on standard lead times.
• Interface with internal systems.
• Follow established guidelines.

Skills

Customer service

Data entry

Written and verbal communication

Education

HS diploma or GED

Tools

Microsoft Office

Outlook

Access

Job description

Arconic is currently in search of a Customer Service Coordinator to join our Kawneer Team based in Springdale, Arkansas .At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.In this role, you will:Process and manage ordersReview Purchase Orders [POs]Coordinate and advance project statusSchedule orders to production based on standard lead timesInterface with internal systemsFollow established guidelinesInteract with Order Specialist and Project ManagersGenerous training periodUtilize or develop knowledge of product and price bookInteract and coordinate with internal resources on projectsWork in a shared mailbox with other team membersYou have: (required)HS diploma or GED equivalent from an accredited institution2 years of experience in a customer service roleComputer skills including: Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;Proven customer service skills including prompt response and documentation;Data entry skills with attention to detail;Written and verbal communication skills;Construction or architectural field knowledge a plus.Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this positionPreferred Qualifications:Associates Degree from an accredited institution.Commercial or residential construction industry experience.