Client Success & Technical Support Coordinator

Arconic; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous training period

Job summary

Arconic is seeking a Customer & Technical Support Coordinator to join the Kawneer Team based in Dallas, TX or Springdale, Arkansas. The role focuses on processing orders, reviewing POs, coordinating project status, and interfacing with internal systems, with a generous training period and opportunities to work with Order Specialists and Project Managers.

The ideal candidate will have a high school diploma or GED, 2 years of customer service experience, and solid skills in Microsoft Office,

Qualifications

• HS diploma or GED equivalent from an accredited institution.
• 2 years of experience in a customer service role.
• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;
• Proven customer service skills including prompt response and documentation;
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position

Responsibilities

• Process and manage orders
• Review Purchase Orders
• Coordinate and advance project status
• Schedule orders to production based on standard lead times
• Interface with internal systems
• Follow established guidelines
• Interact with Order Specialist and Project Managers
• Generous training period
• Utilize or develop knowledge of product and price book
• Interact and coordinate with internal resources on projects
• Work in a shared mailbox with other team members
• Data entry skills with attention to detail; Written and verbal communication skills

Skills

Communication skills

Education

HS diploma or GED

Associate's degree

Tools

Microsoft Office

Outlook

Access

Job description

Arconic is seeking a Customer & Technical Support Coordinator to join the Kawneer Team based in Dallas, TX or Springdale, Arkansas. The role focuses on processing orders, reviewing POs, coordinating project status, and interfacing with internal systems, with a generous training period and opportunities to work with Order Specialists and Project Managers.

The ideal candidate will have a high school diploma or GED, 2 years of customer service experience, and solid skills in Microsoft Office,