Customer Technology Specialist

Genworth North America Corporation; Raleigh (NC); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Enact Holdings, Inc. in Raleigh, NC is seeking a Customer Technology Specialist to support integrations with mortgage technology providers and ensure a reliable experience for customers.

You will collaborate with technology vendors, Sales, IT, and Product to onboard partners, coordinate enhancements, resolve issues, and review usage data to drive improvements across customer integrations and processes. This is a hybrid role based in Raleigh.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 3+ years in product management, business analysis, or customer technology roles.
• Experience with software integrations or customer-facing digital solutions.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication with cross-functional teams.

Responsibilities

• Support technology integrations by gathering requirements and coordinating enhancements.
• Onboard and maintain vendor integration relationships and documentation.
• Prioritize requests, investigate issues, and coordinate resolutions with internal teams and vendors.
• Review vendor billing and usage data for accuracy and discrepancies.
• Analyze integration performance and customer feedback to propose improvements.
• Collaborate with Sales and Product to provide integration expertise and training.
• Manage deliverables across projects and ensure timelines and quality.
• Identify opportunities to improve Customer Technology processes and tools.

Skills

Product management

Business analysis

Customer technology

Software delivery

Project management

Analytical skills

Communication skills

Education

Bachelor's degree in Business/IT/Finance or related

Tools

Jira

Excel

PowerPoint

Job description

At Enact, we understand that there's no place like home. That's why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We're looking for a Customer Technology Specialist in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will support Enact's integrations with mortgage technology providers and help ensure those integrations deliver a reliable and effective experience for our customers.

You will work with technology vendors, customers, Sales, IT, and other internal teams to support existing integrations, onboard new vendor partners, coordinate enhancements, and resolve issues. Along the way, you will develop expertise in Enact's customer technology capabilities and the mortgage technology ecosystem to support daily operations and identify opportunities to improve integrations and the customer experience.

LOCATION

Enact Headquarters, Raleigh, NC - Hybrid Schedule

YOUR RESPONSIBILITIES

• Support assigned technology integrations by gathering requirements, coordinating enhancements and upgrades, participating in testing and implementation, and helping resolve production issues.
• Build productive working relationships with technology vendors, including supporting new vendor onboarding, maintaining documentation, and coordinating ongoing operational activities.
• Support day-to-day customer technology operations by prioritizing incoming requests, investigating issues, and coordinating timely resolutions with internal teams and technology vendors.
• Review vendor billing and usage data to validate accuracy, identify discrepancies, and work with internal and external partners to resolve them.
• Analyze integration performance, utilization, customer feedback, and industry developments to identify issues and recommend opportunities to improve customer experience.
• Partner with Sales and other internal teams to provide integration expertise, documentation, training, and support for customer conversations.
• Support Customer Technology initiatives and projects by managing assigned deliverables and collaborating with Product, IT, vendors, and other stakeholders.
• Organize and prioritize assigned work across multiple projects while meeting established timelines and quality expectations.
• Identify opportunities to improve Customer Technology processes, tools, content, and share recommendations with the team.

YOUR QUALIFICATIONS

• Bachelor's degree in Business, Information Technology, Finance, or a related field, or equivalent relevant work experience.
• 3+ years of experience in product management, business analysis, customer technology, software delivery, systems integration, project management, or a related field.
• Experience working with technology products, software integrations, or customer-facing digital solutions.
• Strong analytical and problem-solving skills with the ability to investigate issues and recommend solutions.
• Strong written and verbal communication skills, including the ability to work effectively with both technical and non-technical partners.
• Demonstrated ability to collaborate across teams while managing multiple priorities and deadlines.
• Proficiency with Microsoft Excel and PowerPoint.

PREFERRED QUALIFICATIONS

• Experience in mortgage banking, mortgage insurance, financial services, fintech, or a related industry.
• Knowledge of the mortgage origination process and mortgage technology ecosystem.
• Experience with loan origination systems (LOS), product and pricing engines (PPE), or similar mortgage technology platforms.
• Experience working with third-party technology vendors or software integrations.
• Experience with user acceptance testing, software releases, production support, or issue management.
• Experience with Agile methodologies and tools such as Jira.
• Familiarity with APIs, web services, or business-to-business integrations

ADDITIONAL

This role is not eligible for employment visa sponsorship.

COMPANY

Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues' philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves