Patient Relations Assistant/UKHC

UK HealthCare; Kentucky; On-site; USD 22,000 - 34,000; Full time

Job summary

UK HealthCare in Lexington, KY seeks a Patient Relations Assistant to support front-desk operations within the Markey Hematology clinic. You will greet patients, verify insurance, handle cash, prepare medical records, and schedule appointments to ensure smooth clinic flow.

Ideal candidates have a HS diploma and at least 3.5 years of related experience, plus strong communication, confidentiality, and teamwork.

Qualifications

• HS required.
• 3.5 yrs related experience.
• Strong communication and confidentiality.
• Ability to follow processes and manage data entry across multiple systems.

Responsibilities

• Greet patients and register them.
• Verify insurance information.
• Handle cash and process payments.
• Prepare medical records for visits.
• Schedule appointments and coordinate with clinics.
• Obtain and file new patient records.
• Communicate information with patients by phone and in person.
• Answer phone and route inquiries.
• Support clinic initiatives to improve patient attendance and record-keeping.

Skills

Communication

Calm under pressure

Attention to detail

Teamwork

Education

HS

Job description

Posting Details

Job Title: Patient Relations Assistant/UKHC

Requisition Number: RE54518

Working Title: Patient Relations Assistant - Markey Hematology

Department Name: M3030:Cancer Clinic Services

Work Location: Lexington, KY

Grade Level: 06

Salary Range: $16.20-24.82/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience: 3.5 yrs

Required License/Registration/Certification: None

Physical Requirements: The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift: Monday through Friday, 8:30AM – 5:00PM. Other days and hours as needed.

Job Summary: The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Preferred Education/Experience

Prefer an associates degree or above and more than 4 years related experience.

Deadline to Apply

09/01/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.