Special Services Associate/UKHC

University of Kentucky; Lexington (KY); On-site; USD 24,000 - 38,000; Full time

Job summary

University of Kentucky is seeking a Special Services Associate to monitor billing, apply payments, and manage AR for flat-fee contracts and other special accounts. The role supports accurate financial operations within a healthcare setting.

The position requires a High School diploma or equivalent and strong computer skills, including Excel and Adobe Acrobat, with emphasis on attention to detail and teamwork.

Qualifications

• HS diploma or equivalent is required or preferred.
• Experience delivering customer service in a healthcare setting is a plus.
• Strong computer skills with MS Office and Excel are essential.

Responsibilities

• Monitor, bill, apply payments and perform AR follow-up for flat-fee contracts and other special accounts.
• Collaborate with team to ensure accurate posting and timely collections.

Skills

Attention to detail

Customer service

Teamwork

Healthcare experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Adobe Acrobat

Job description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Job Details

• Job Title: Special Services Associate/UKHC (Special Services Associate)
• Requisition Number: RE55462
• Department Name: H4017: UKHC Controller
• Work Location: Lexington, KY
• Grade Level: 07
• Salary Range: $17.50-27.31/hour
• Type of Position: Staff
• Position Time Status: Full-Time
• Shift: Day shift; Monday through Friday
• Deadline to Apply: 08/31/2026
• Equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Requirements

• Required Education: HS
• Preferred Education/Experience: High School Graduate or equivalent.
• Required Related Experience: 2 yrs
• Required License/Registration/Certification: None

Physical Requirements

• Sitting at a computer for extended periods of time.

Job Summary

The Special Services Associates position is responsible for monitoring, billing, payment application, and AR follow-up of flat fee contracts, and other special accounts.

Skills / Knowledge / Abilities

• Strong computer skills including proficiency with Microsoft Office Suite (including Excel); experience working with Adobe Acrobat;
• High regard for attention to detail;
• Strong customer service and teamwork skills, preferably in the Healthcare industry.

Supervisory Responsibilities

Yes

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.