Patient Relations Assistant/UKHC

UK HealthCare; Frankfort (KY); On-site; USD 22,000 - 34,000; Full time

Job summary

UK HealthCare seeks a Patient Relations Assistant for the Frankfort Primary Care Clinic. The role handles front-desk activities, patient registration, insurance verification, and scheduling in a fast-paced clinical setting.

Responsibilities include cash handling, medical record prep, and communicating with patients by phone and in person to ensure a smooth visit. Strong customer service and confidentiality are essential.

Qualifications

• Customer service experience required.
• Ability to communicate calmly in stressful situations.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance information and process payments as needed.
• Prepare and organize medical records and scheduling documents.
• Schedule appointments and obtain new patient records when needed.
• Communicate information with patients by phone and in person.
• Answer incoming calls and support clinic operations to improve attendance.

Skills

Customer service

Communication

Data entry

Confidentiality

Education

High School Diploma

Job description

Posting Details

Job Title

Patient Relations Assistant/UKHC

Requisition Number

RE55153

Working Title

Patient Relations Assistant - UKHC Frankfort Primary Care Clinic

Department Name

M5500: AMB - Internal Medicine

Work Location

Frankfort, KY

Grade Level

06

Salary Range

$16.20-24.82/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 25lbs.

Shift

Monday – Friday, Day Shift; typically 8:00AM – 5:00PM (40 hrs/wk)

Job Summary

This position will be located off-campus in Frankfort, KY at UKHC Frankfort.

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone.

This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities

The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

3.5 years of experience required

Deadline to Apply

08/25/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.