Customer Support Tactical Liaison – Hybrid Role

AmeriGas; Olympia (WA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

AmeriGas is seeking a Customer Support Tactical Team Specialist in Olympia, WA. This role bridges the Contact Center and Field Operations to resolve complex customer issues and coordinate timely responses across departments.

The ideal candidate will handle escalations, maintain stakeholder relationships, and implement long-term solutions, while thriving in a fast-paced, hybrid office setting.

Qualifications

• BS/BA in Business, Communications or related field or equivalent work experience.
• 2+ years' experience in contact center operations or customer service roles
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
• Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statuses and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.

Skills

Customer advocacy

Problem-solving

Collaboration

Communication

Adaptability

Attention to detail

Education

BS/BA in Business, Communications or related field

Tools

CRM

SAP

Job description

AmeriGas is seeking a Customer Support Tactical Team Specialist in Olympia, WA. This role bridges the Contact Center and Field Operations to resolve complex customer issues and coordinate timely responses across departments.

The ideal candidate will handle escalations, maintain stakeholder relationships, and implement long-term solutions, while thriving in a fast-paced, hybrid office setting.