Life Insurance Call Center Supervisor — Lead & Coach Sales

Fidelity Coverage; West Palm Beach (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

A growing life insurance agency is seeking a Sales Supervisor for its West Palm Beach call center. The role involves supporting the Sales Manager, coaching licensed agents, and tracking performance metrics. Ideal candidates will have over 3 years of supervisory experience in call center or insurance sales, strong communication skills, and must be eligible for a Florida Life License. Competitive salary and comprehensive benefits offered.

Qualifications

• 3+ years of call center or insurance sales supervisory experience required.
• Understanding of life insurance products and sales KPIs.
• Must hold or be able to obtain a Florida 2‑15 Life, Health & Annuities License.

Responsibilities

• Support the Sales Manager in motivating and coaching the sales team.
• Conduct live call monitoring and provide performance feedback.
• Reinforce best practices during team huddles and meetings.
• Track KPIs and report performance metrics to leadership.
• Assist with onboarding, scheduling, and maintaining floor coverage.

Skills

Call center supervisory experience

Understanding of life insurance products

Strong communication skills

Strong organization skills

Coaching skills

Job description

A growing life insurance agency is seeking a Sales Supervisor for its West Palm Beach call center. The role involves supporting the Sales Manager, coaching licensed agents, and tracking performance metrics. Ideal candidates will have over 3 years of supervisory experience in call center or insurance sales, strong communication skills, and must be eligible for a Florida Life License. Competitive salary and comprehensive benefits offered.