Customer Support Supervisor

Security First Insurance; Ormond Beach (FL); On-site; USD 35,000 - 40,000; Full time

Job summary

A leading insurance company is seeking a Customer Support Supervisor in Florida to lead a high-performing team. The role involves mentoring staff, ensuring service goals, and managing escalations. Candidates should have supervisory experience in customer service, a high school diploma, and strong leadership skills. Additional qualifications include a valid Florida driver's license and a P&C license (or ability to obtain). Offering a full-time position with a focus on continuous improvement.

Qualifications

• 2 years’ experience in a contact center or customer service supervisory role.
• Valid Florida driver’s license may be required.
• Florida property & casualty (P&C) 220 license or ability to obtain within 1 year.

Responsibilities

• Lead and mentor customer support specialists.
• Monitor team performance and ensure quality standards.
• Manage employee schedules for optimal efficiency.
• Handle escalations and collaborate with cross-functional teams.
• Oversee team training and payroll management.

Skills

Leadership skills

Motivating a team

Problem-solving

Bilingual (Spanish / English)

Education

High School Diploma or GED

Bachelor's degree in a related field

Job description

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The Customer Support Supervisor will lead and develop a high-performing team, oversee daily operations, ensure customer service goals are met, handle escalations, and manage payroll. This role requires strong leadership skills, the ability to motivate a diverse team, and a focus on continuous improvement.

Key Responsibilities

• Lead and mentor customer support specialists to meet performance goals.
• Monitor team performance and ensure quality standards are met.
• Manage employee schedules and adherence to optimize efficiency.
• Handle escalations, collaborate with cross-functional teams, and resolve issues.
• Oversee team training, timekeeping, and payroll management.
  
  

Minimum Requirements

• High School Diploma or GED
• Two (2) years’ experience in a contact center or customer service supervisory role
• OR an equivalent combination of education, certification, training, and/or experience
  
  

Certifications And Licenses

• May be required to possess a valid state of Florida driver’s license
• Florida property & casualty (P&C) 220 license or ability to obtain within 1 year of employment
• Insurance industry designations or trade certifications as required
  
  

Preferred Qualifications

• Bachelor’s degree in a related field
• Three (3) years of industry experience in property & casualty (P&C) underwriting or claims or financial services industry
• Prior experience with coaching and training team members
• Bilingual (Spanish / English)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Insurance

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