Customer Service Assistant

Alphabe Insight Inc; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Mentorship and hands-on skill-building

Exposure to diverse projects

Job summary

Nexxaworks is seeking a Customer Service Assistant to be the first point of contact for customers, delivering friendly and professional support to ensure a positive experience.

Ideal candidates will have excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues promptly while collaborating with sales, logistics, and technical teams. This on-site role offers opportunities for growth and development.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in using customer service software and Microsoft Office.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and order tracking.
• Resolve customer complaints and issues efficiently and satisfactorily.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with sales, logistics, and technical teams to address customer needs.

Skills

Customer service experience

Communication skills

Problem solving

Stress resilience

Education

High school diploma or equivalent

Further education is a plus

Tools

Customer service software

Microsoft Office

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We're not your average marketing firm - we're your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our company. The ideal candidate will have excellent communication skills, a friendly demeanor, and a customer-focused attitude. You will be responsible for handling inquiries, resolving complaints, and providing product information in a timely and professional manner.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and order tracking.
• Resolve customer complaints and issues efficiently and satisfactorily.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with sales, logistics, and technical teams to address customer needs.

Qualifications

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in using customer service software and Microsoft Office.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients