Customer Support Specialist - Work From Home

California Jobs; West Sacramento (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist for a remote position. The role focuses on delivering exceptional customer service through various communication channels. Ideal candidates will have strong communication skills, be punctual, and possess a High School Diploma or GED.

Benefits

Health benefits including medical, dental, and vision

401K plan with employer contributions

Paid time off (PTO)

Home office setup stipend

Qualifications

• Punctuality for scheduled work shifts is mandatory.
• Exceptional phone and communication skills required.
• Ability to work collaboratively in a team setting.

Responsibilities

• Provide customer service, resolve inquiries and technical issues.
• Maintain records of customer interactions and transactions.
• Collaborate with team members for efficient support.

Skills

Phone skills

Listening skills

Problem-solving

Communication

Education

High School Diploma or GED

Tools

Customer support software

Job description

Customer Support Specialist - Work From Home

Employer Industry: Customer Service

Why consider this job opportunity:
- Salary up to $28 per hour
- Health benefits, including medical, dental, and vision coverage
- 401K plan with employer contributions
- Paid time off (PTO) for work-life balance
- Home office setup stipend to create an effective work environment
- Opportunity for immediate hiring

What to Expect (Job Responsibilities):
- Provide excellent customer service by responding to inquiries and resolving customer issues in a timely and professional manner
- Communicate with customers via phone, email, and chat to assist with product and service inquiries
- Troubleshoot technical issues and provide solutions to ensure a positive customer experience
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure consistent and efficient customer support

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to utilize company resources and knowledge base effectively

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in a remote environment
- Familiarity with troubleshooting technical issues
- Experience using customer support software or ticketing systems
- Strong problem-solving skills
- Ability to work collaboratively in a team setting

#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #HealthBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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