FT Customer Support Specialist - Work From Home

California Jobs; Palos Verdes Peninsula (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in e-commerce is seeking a FT Customer Support Specialist to work remotely from anywhere in the U.S. The role involves providing exceptional customer service, addressing inquiries through various channels, and utilizing software to resolve customer issues. This position offers a salary of $19 per hour and comprehensive benefits including medical, dental, and vision coverage.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

401k match to support your retirement savings

Generous Paid Time Off (PTO) policy

Qualifications

• Must be available for scheduled work shifts.
• Strong problem-solving abilities to address customer inquiries.
• Ability to work independently in a remote setting.

Responsibilities

• Serve as the first point of contact for customers, addressing issues and complaints.
• Communicate effectively via email, phone, live chat, and social media.
• Provide customers with essential service and product information.

Skills

Exceptional communication skills

Problem-solving abilities

Proficiency in multiple software programs

Job description

FT Customer Support Specialist - Work From Home

Pay $19.00 / hour

Employer Industry: E-commerce and Retail

Why consider this job opportunity:
- Salary up to $19 per hour
- Comprehensive benefits including medical, dental, and vision coverage
- 401k match to support your retirement savings
- Generous Paid Time Off (PTO) policy
- Opportunity to act as a Brand Ambassador and provide world-class customer service
- Work remotely from anywhere in the U.S.

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers, addressing issues and complaints through various channels
- Communicate effectively via email, phone, live chat, and social media to ensure customer satisfaction
- Provide customers with essential service and product information
- Utilize various software programs to assist in resolving customer inquiries
- Maintain a positive and helpful attitude while interacting with customers

What is Required (Qualifications):
- Must be available for scheduled work shifts
- Exceptional communication skills, both written and verbal
- Strong problem-solving abilities to address customer inquiries
- Proficiency in using multiple software programs for customer support
- Ability to work independently in a remote setting

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service or call center environment
- Familiarity with e-commerce platforms or retail operations
- Experience handling customer inquiries via social media
- Ability to adapt to new software quickly
- Strong organizational skills to manage multiple tasks effectively

#CustomerSupport #RemoteWork #Ecommerce #CareerOpportunity #CustomerService

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About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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