Technical Customer Support Specialist

Lodgify; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Lodgify is seeking a Technical Customer Support Specialist to join their remote team. The role involves using technical expertise to assist customers with the Lodgify software and ensure exceptional service through troubleshooting and support. You will work independently while managing various client interactions via email, chat, and phone. This position offers the freedom to work from home along with opportunities for growth, a vibrant work culture, and team-building activities.

Benefits

Flexible remote work

Expense coverage for computers & gadgets

Travel to yearly team-building events

Referral program with paid compensation

Virtual team activities

Qualifications

• Experience in technical customer support or a similar role.
• Availability to work on weekends.
• Strong logical thinking and problem-solving abilities.

Responsibilities

• Provide technical support and troubleshoot complex issues.
• Respond to requests for assistance via email, tickets, or chats.
• Maintain strong client relationships through various communication channels.

Skills

Technical customer support

Strong verbal communication

Strong written communication

Attention to detail

Logical thinking

Independence

Multi-tasking

Eagerness to learn

Tools

Zendesk

Intercom

Freshdesk

Job description

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

About the role

At Lodgify, we are hiring aTechnical Customer Support Specialistto join our teamfully remote from any location in Latin America or the Caribbean!

We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb).And in cases of connection issues, we expect you totake the initiative in finding the root causeand solve it whenever possible, by investigating the problem while assisting the customers!

How will you make an impact?:

• Provide guidance to users on different connection types.
• Proactively troubleshoot more complex technical issues with clients, related to our platform integrations.
• Take appropriate action and guide customers to resolve their issues.
• Respond to requests for assistance via email, tickets, or chats.
• Deliver excellent customer service, ensuring high satisfaction.
• Maintain strong client relationships through phone, chat, email, and screen-sharing support.
• Report customer feedback and issues to relevant teams and follow up as needed.

What makes you a great fit:

• Experience in technical customer support ora similar role.
• Strong verbal and written communication skills in English.
• Patience, attention to detail, and strong logical thinking.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.
• Positive attitude and a strong sense of responsibility.
• Eagerness to learn about technology.
• Availability to work in weekends.

How can you earn extra bonus points?

• Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus!

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

The freedom to work from home.

Salary in EUR/USD!

️We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

Great culture & working environment with an international team of over 60 different nationalities.

Travel to our yearly team-buildingevents at company's expense.

Boost your earning potential with our referral program that offers paid compensation.

Dive into a career adventure with endless opportunities for growth and development.

Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English