FT Customer Support Specialist - Work From Home

California Jobs; Maywood (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in e-commerce seeks a Full-Time Customer Support Specialist to provide outstanding service remotely. This role includes addressing customer inquiries via multiple channels while acting as a Brand Ambassador. Candidates should possess strong communication skills and experience in customer service, ideally in a call center environment.

Benefits

Comprehensive medical, dental, and vision benefits

401k match

Paid time off (PTO)

Flexible work options

Qualifications

• Strong communication skills, both written and verbal.
• Ability to resolve customer issues and complaints effectively.
• Experience in a customer service role, preferably in a call center environment.

Responsibilities

• Serve as the first point of contact for customer issues via various channels.
• Utilize software programs to resolve customer inquiries.
• Act as a Brand Ambassador for customer satisfaction.

Skills

Communication

Problem Solving

Customer Service

Job description

FT Customer Support Specialist - Work From Home

Employer Industry: E-commerce and Retail

Why consider this job opportunity:
- Salary up to $19 per hour
- Comprehensive medical, dental, and vision benefits
- 401k match to support your financial future
- Paid time off (PTO) for work-life balance
- Opportunity to act as a Brand Ambassador and enhance customer experience
- Flexible remote work option from anywhere in the U.S.

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customer issues and complaints via email, phone, live chat, and social media
- Provide critical service and product information to ensure customer satisfaction
- Utilize various software programs to effectively resolve customer inquiries
- Act as a Brand Ambassador, delivering world-class service to all customers
- Handle multiple channels of communication to address customer needs promptly

What is Required (Qualifications):
- Strong communication skills, both written and verbal
- Ability to resolve customer issues and complaints effectively
- Experience in a customer service role, preferably in a call center environment
- Proficiency in using various software programs for customer inquiries
- Availability to work flexible hours as needed

How to Stand Out (Preferred Qualifications):
- Previous experience in e-commerce or retail customer service
- Familiarity with social media as a customer service channel
- Bilingual skills to assist a broader range of customers
- Experience acting as a Brand Ambassador or similar role
- Knowledge of fashion products and trends

#Ecommerce #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.