Customer Support Specialist with Growth & Benefits

Carolina Furniture Concepts; Waynesville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Employee discounts

Profit sharing

Vision insurance

Job summary

Carolina Furniture Concepts is seeking a Customer Service Representative to join our team in North Carolina. You will be a key member of the team, handling service requests and customer complaints while representing our members on client support calls.

The role requires a self-motivated, energetic attitude and a commitment to the highest level of customer service and satisfaction. This position emphasizes managing a variety of situations daily, responding to calls, and supporting marketing and

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Written communication

Verbal communication

Detail orientation

Teamwork

Customer service

Job description

Carolina Furniture Concepts is seeking a Customer Service Representative to join our team in North Carolina. You will be a key member of the team, handling service requests and customer complaints while representing our members on client support calls.

The role requires a self-motivated, energetic attitude and a commitment to the highest level of customer service and satisfaction. This position emphasizes managing a variety of situations daily, responding to calls, and supporting marketing and