Customer Support Representative

Culligan 331TX; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in‑hom

Job summary

Culligan Water is seeking a Customer Service Representative to engage with customers, discuss orders, resolve problems, and support service and delivery needs. The ideal candidate is detail-oriented, organized, and has strong interpersonal and communication skills.

This role involves handling customer accounts, coordinating schedules with the service team, and offering maintenance plans. A solid foundation in office software and a customer-first attitude will help you thrive in a dynamic

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Strong time management and organizational skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Excellent communication

Time management

Project management

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.