Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Huntersville (NC); Hybrid; USD 2,066,400 - 3,030,720; Part time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities within travel

Collaborative team environment

Job summary

Hjbtravels is seeking a detail-oriented Customer Support Specialist for the travel industry. The role involves assisting clients with travel inquiries, guiding them through bookings, and delivering a positive experience.

Responsibilities include responding to inquiries, handling reservations, and maintaining clear documentation. Ideal candidates excel in communication, teamwork, and time management, with an interest in travel.

Qualifications

• Strong communication and customer service skills are required.
• Previous customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, policies, and procedures.
• Deliver professional, friendly, and consistent customer service.

Skills

Strong communication

Customer service

Time management

Independence

Detail-oriented

Tools

Email

Online tools

Computers

Job description

Customer Support Specialist/Travel (Flexible Schedule)

About the job Customer Support Specialist/Travel (Flexible Schedule)

Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

Respond to customer inquiries via phone and email

Assist clients with travel questions, reservations, and general support

• Provide accurate information about destinations, policies, and procedures

Deliver professional, friendly, and consistent customer service

Follow company standards and operational guidelines

Maintain clear documentation of customer interactions

Qualifications:

Strong communication and customer service skills

Previous customer service experience preferred but not required

Ability to work independently and manage time effectively

Comfortable using computers, email, and online tools

Detail-oriented with a solution-focused mindset

Interest in the travel industry is a plus

What We Offer:

Flexible scheduling (part time or full time)

Training and ongoing support

Growth opportunities within the travel industry

Collaborative and supportive team environment