Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Port Angeles (WA); Hybrid; USD 20,664 - 30,307; Full time

Benefits offered by this job

Flexible scheduling

Training provided

Growth opportunities

Collaborative team environment

Job summary

Hjbtravels is seeking a detail-oriented Customer Support Specialist to assist clients in the travel industry. This role offers a flexible schedule and a friendly, customer-focused environment. You will respond to inquiries by phone and email, guide customers through bookings, and ensure a smooth experience.

The ideal candidate communicates clearly, manages time efficiently, and is comfortable using computers and online tools. Prior customer service is a plus, but not required.

Qualifications

• Strong communication and customer service skills.
• Experience in customer service preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Skills

Communication

Customer service

Independent work

Time management

Detail-oriented

Tech-savvy

Tools

Email

Online tools

Job description

Customer Support Specialist/Travel (Flexible Schedule)

About the job Customer Support Specialist/Travel (Flexible Schedule)

Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

Respond to customer inquiries via phone and email

Assist clients with travel questions, reservations, and general support

• Provide accurate information about destinations, policies, and procedures

Deliver professional, friendly, and consistent customer service

Follow company standards and operational guidelines

Maintain clear documentation of customer interactions

Qualifications:

Strong communication and customer service skills

Previous customer service experience preferred but not required

Ability to work independently and manage time effectively

Comfortable using computers, email, and online tools

Detail-oriented with a solution-focused mindset

Interest in the travel industry is a plus

What We Offer:

Flexible scheduling (part time or full time)

Training and ongoing support

Growth opportunities within the travel industry

Collaborative and supportive team environment