Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Johns Creek (GA); Hybrid; USD 35,000 - 45,000; Part time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Job summary

A travel service company is seeking a Customer Support Specialist to assist clients with travel-related inquiries and ensure a positive experience. This role offers flexible scheduling options and requires strong communication skills. Responsibilities include responding to customer inquiries and providing guidance throughout the booking process. Prior customer service experience is preferred but not necessary. The ideal candidate will be detail-oriented and comfortable using online tools.

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• Detail-oriented with a solution-focused mindset.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide accurate information about destinations and procedures.

Skills

Strong communication skills

Customer service skills

Time management

Problem-solving mindset

Job description

Job Description:

We are seeking a detail-oriented and service-drivenCustomer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online toolsDetail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)
• Training and ongoing support
• Growth opportunities within the travel industry
• Collaborative and supportive team environment