Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Wellesley (MA); Hybrid; USD 22,041 - 30,307; Part time

Benefits offered by this job

Flexible scheduling

Training and support

Growth opportunities

Collaborative team environment

Job summary

Hjbtravels is seeking a detail-oriented Customer Support Specialist to assist travelers with inquiries, bookings, and general support in a flexible schedule role in Massachusetts. The position emphasizes clear communication, friendly service, and accurate information throughout the booking process.

Ideal candidates enjoy helping others, can work independently, and are comfortable using email, online tools, and travel resources.

Qualifications

• Excellent communication and customer service skills.
• Previous customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, policies, and procedures.
• Deliver professional, friendly, and consistent customer service.
• Follow company standards and operational guidelines and document interactions.

Skills

Communication

Customer service

Time management

Independence

Tech-savvy

Job description

Customer Support Specialist/Travel (Flexible Schedule)

About the job Customer Support Specialist/Travel (Flexible Schedule)

Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

Respond to customer inquiries via phone and email

Assist clients with travel questions, reservations, and general support

• Provide accurate information about destinations, policies, and procedures

Deliver professional, friendly, and consistent customer service

Follow company standards and operational guidelines

Maintain clear documentation of customer interactions

Qualifications:

Strong communication and customer service skills

Previous customer service experience preferred but not required

Ability to work independently and manage time effectively

Comfortable using computers, email, and online tools

Detail-oriented with a solution-focused mindset

Interest in the travel industry is a plus

What We Offer:

Flexible scheduling (part time or full time)

Training and ongoing support

Growth opportunities within the travel industry

Collaborative and supportive team environment