Customer Support Specialist — Traffic Safety

Polaris Software; Beverly (MA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

EAP

Federal Paid Holidays

Job summary

Sitestream, a Polaris Software company in Beverly, MA, is seeking a detail-oriented and motivated Customer Service Representative to support callers and internal operations in a dynamic environment. In this role, you will contribute to technology that helps our customers make the world safer and fairer.

This is a hands-on, multi-hat position in a fast-growing startup culture with a focus on reliability and customer satisfaction.

Qualifications

• Excellent communication and active listening skills.
• Patience, empathy, and de-escalation capabilities.
• Strong problem-solving abilities.
• Accurate data entry and data handling.
• Reliable, organized, and good time-management.

Responsibilities

• Answer inbound calls from the public and provide clear information.
• Make outbound calls to return voicemails or follow up on inquiries.
• Assist callers with understanding traffic citation policies for local jurisdictions.
• Deliver excellent customer service with professionalism and patience.
• Process phone payments accurately through the online payment system.
• Maintain payment records and update customer profiles.
• Handle administrative tasks and general processing work as needed.
• Adapt to new processes and tools in a startup environment.
• Support office operations and team workflow while following policies.

Skills

Communication skills

Customer service

Problem-solving

Data entry

Time management

Team player

Adaptability

Tools

Call center software

CRM systems

Job description

Sitestream, a Polaris Software company in Beverly, MA, is seeking a detail-oriented and motivated Customer Service Representative to support callers and internal operations in a dynamic environment. In this role, you will contribute to technology that helps our customers make the world safer and fairer.

This is a hands-on, multi-hat position in a fast-growing startup culture with a focus on reliability and customer satisfaction.