Partner Support Specialist: Sports Tech & Community

leagueapps; New York (NY); On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Commuter benefits

Home-office stipend

Sports subsidies for employees and its

Cell phone and gym subsidies

Job summary

LeagueApps is seeking a Customer Support Specialist in New York, NY. You will be the frontline ambassador, guiding sports organizations to maximize value from our platform with clear, empathetic support across inquiries, troubleshooting, and education.

The role requires strong written and verbal communication, technical aptitude, and the ability to thrive in a fast-paced team environment. Competitive compensation and benefits accompany the position.

Qualifications

• 1+ year of experience in a customer-facing role within a service or support environment.
• Strong verbal communication skills in a fast-moving, collaborative setting.
• Excellent written communication for email and chat interactions.
• Comfortable learning and using new systems and tools.

Responsibilities

• Serve as the primary contact for partner inquiries with fast, clear guidance.
• Troubleshoot platform questions and technical issues; escalate when needed.
• Capture and share customer insights to inform product improvements and partner experience.
• Maintain and improve help articles and instructional content.
• Communicate product updates and best practices to partners.
• Collaborate with Customer Success, Product, and Engineering teams for timely resolutions.
• Strive to achieve high CSAT by delivering quality service.

Skills

Customer support experience

Verbal communication

Written communication

Technical aptitude

Spreadsheet proficiency

Job description

LeagueApps is seeking a Customer Support Specialist in New York, NY. You will be the frontline ambassador, guiding sports organizations to maximize value from our platform with clear, empathetic support across inquiries, troubleshooting, and education.

The role requires strong written and verbal communication, technical aptitude, and the ability to thrive in a fast-paced team environment. Competitive compensation and benefits accompany the position.