Customer Support Specialist — Service Excellence & Benefits

Garfield Refining; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Subsidized medical, dental and vision plans

401(k) with employer contributions

Paid Time Off

Job summary

A leading precious metal refinery in Philadelphia is seeking a Customer Support Specialist to join their team. The role involves processing shipments, maintaining customer data, and providing excellent service. Ideal candidates will have a year of experience, proficiency in Microsoft Office, and a passion for customer support. Join a team that values individual contributions and offers competitive benefits.

Qualifications

• At least 1 year of experience in a professional environment.
• Strong skills and sharp attention to detail.
• Passion for helping people and providing excellent service.

Responsibilities

• Open and process daily shipments efficiently and accurately.
• Maintain accurate customer data in software systems.
• Answer phone calls and direct them to appropriate team members.

Skills

Customer service

Microsoft Office proficiency

Attention to detail

Adaptable learning style

Dependable work ethic

Education

Associate’s or Bachelor’s degree

Job description

A leading precious metal refinery in Philadelphia is seeking a Customer Support Specialist to join their team. The role involves processing shipments, maintaining customer data, and providing excellent service. Ideal candidates will have a year of experience, proficiency in Microsoft Office, and a passion for customer support. Join a team that values individual contributions and offers competitive benefits.