Customer Support Specialist

Garfield Refining; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Subsidized medical, dental and vision plans

401(k) with employer contributions

Paid Time Off

Job summary

A leading precious metal refinery in Philadelphia is seeking a Customer Support Specialist to join their team. The role involves processing shipments, maintaining customer data, and providing excellent service. Ideal candidates will have a year of experience, proficiency in Microsoft Office, and a passion for customer support. Join a team that values individual contributions and offers competitive benefits.

Qualifications

• At least 1 year of experience in a professional environment.
• Strong skills and sharp attention to detail.
• Passion for helping people and providing excellent service.

Responsibilities

• Open and process daily shipments efficiently and accurately.
• Maintain accurate customer data in software systems.
• Answer phone calls and direct them to appropriate team members.

Skills

Customer service

Microsoft Office proficiency

Attention to detail

Adaptable learning style

Dependable work ethic

Education

Associate’s or Bachelor’s degree

Job description

Garfield Refining is a 130+ year‑old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award‑winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death‑care industries. Our team is passionate about delivering award‑winning service—and we’re looking for someone equally passionate to join us as a Customer Support Specialist.

What You’ll Be Doing

• Opening and processing daily shipments efficiently and accurately
• Entering and maintaining accurate customer data into our software systems
• Maintain a positive and professional attitude toward customers
• Answering phone calls and directing them to the appropriate team members
• Delivering excellent customer service and communication at every touchpoint
• Escalating complex or urgent issues to management as needed
• Supporting other departments and projects as assigned

You might be a great fit if you have

• At least 1 year of experience in a professional environment
• Associate’s or Bachelor’s degree preferred (but not required—we provide thorough training)
• A quick and adaptable learning style
• Proficiency in Microsoft Office, particularly Excel
• Strong skills and sharp attention to detail
• A passion for helping people and providing excellent service
• A dependable work ethic and collaborative mindset

Why Join Our Team?

• Subsidized medical, dental and vision plans for employees and their family members.
• 401(k) with employer contributions
• Paid Time Off

We’re proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business’s needs, job requirements, and applicants’ qualifications.