Customer Account & Data Entry Specialist

Wayne Alarm Systems Inc; Lynn (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Wayne Alarm Systems in Lynn, MA is seeking a dependable, organized Customer Account & Data Entry Specialist to support our Monitoring Center operations. This full-time, onsite role involves creating and updating customer and alarm accounts, maintaining accurate data in our software, and handling account changes.

The ideal candidate is detail-oriented, able to multitask during high-volume periods, communicates professionally with customers and colleagues, and protects confidential information.

Qualifications

• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Basic computer proficiency and the ability to learn new software.
• Ability to manage multiple priorities and changing workloads.
• Strong customer-service mindset.
• Consistent, dependable attendance and punctuality.
• Ability to work independently and collaboratively.
• Strong typing skills are preferred.
• Previous data entry, administrative, customer account or alarm industry experience is helpful, but not required.

Responsibilities

• Create and enter new customer and alarm accounts.
• Enter, update, and maintain accurate customer and account information in our monitoring software.
• Process account changes and cancellations.
• Respond to database update requests and follow established procedures.
• Work with Sales, alarm dealers, and other departments to obtain or clarify information.
• Manage multiple requests and changing priorities during higher-volume periods.
• Complete account clean-up assignments and other database projects as needed.
• Learn and become comfortable working within new monitoring software.
• Protect confidential customer and company information.

Skills

Organizational skills

Attention to detail

Multitasking

Customer service

Punctuality

Repetitive work

Team player

Time management

Strong typing

Data entry

Job description

Customer Account & Data Entry Specialist

Full Time Lynn, Lynn, MA, US

3 days ago Requisition ID: 1004

WAYNE ALARM SYSTEMS

Customer Account & Data Entry Specialist

Account Management | Customer care | Calm decisions when they matter

POSITION

Full-time, onsite

LOCATION

Lynn, Massachusetts

PAY

$23.00

SCHEDULE

Protect people. Support customers. Make every response count.

Wayne Alarm Systems is looking for a dependable, organized, and detail-oriented Customer Account & Data Entry Specialist to support our Monitoring Center operation. This is an important role for someone who takes pride in accuracy, can manage multiple priorities when work volume increases, communicates professionally, and understands that being dependable and on time matters.

This position is a strong fit for someone who enjoys structured computer-based work, can stay focused in a busy environment, and likes being part of a collaborative team.

What You'll Do

• Create and enter new customer and alarm accounts.
• Enter, update, and maintain accurate customer and account information in our monitoring software.
• Process account changes and cancellations.
• Respond to database update requests and follow established procedures.
• Work with Sales, alarm dealers, and other departments to obtain or clarify information.
• Manage multiple requests and changing priorities during higher-volume periods.
• Complete account clean-up assignments and other database projects as needed.
• Learn and become comfortable working within new monitoring software.
• Protect confidential customer and company information.

What We're Looking For

• Organized. You can keep track of multiple requests, deadlines, and priorities without losing important details.
• Accurate. You understand that small details matter and consistently check your work.
• Able to Multitask. When volume increases, you can determine what needs attention first, adjust priorities, and continue producing accurate work.
• Customer-Service Oriented. You communicate professionally, listen carefully, and work to help others get the information or assistance they need.
• Dependable and Punctual. Your team needs to be able to count on you. Consistent attendance and arriving on time are important expectations for this position.
• Comfortable with Repetitive Work. You can perform detailed computer and database work consistently without sacrificing accuracy.
• Calm in a Busy Environment. You can stay focused even when the Monitoring Center and surrounding workspace are active and fast-paced.
• A Team Player. You can work independently while also communicating and collaborating effectively with others.

Schedule and Attendance

This is a full-time, onsite position supporting Candidates must be available for weekdays and weekends if needed. Reliable attendance and punctuality are essential.

Qualifications

• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Basic computer proficiency and the ability to learn new software.
• Ability to manage multiple priorities and changing workloads.
• Strong customer-service mindset.
• Consistent, dependable attendance and punctuality.
• Ability to work independently and collaboratively.
• Strong typing skills are preferred.
• Previous data entry, administrative, customer account or alarm industry experience is helpful, but not required.

Training, Growth, and Support

We provide hands-on training and ongoing support to help you become confident and successful in your role. As you grow, there are opportunities to expand your skills, take on additional responsibilities, and advance within the company.

How We Work at Wayne Alarm

Put customers and life safety first.

Do the right thing, even when no one is watching.

Take responsibility, follow through, and speak up when help is needed.

Treat customers, coworkers, dealers, and emergency responders professionally.

Follow established processes and contribute ideas that make the work better.

Compensation and Benefits

Starting: $23.00/hour

READY TO DO WORK THAT MATTERS?

Wayne Alarm Systems is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.