Customer Support Specialist - Resolution & Billing

Kentucky Trailer; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

KT Pacer, part of Marmon Holdings and Berkshire Hathaway-backed group, is seeking a skilled general business support specialist. You will handle inquiries from external and internal customers, coordinate resolution with internal departments, and explain products, services and billing procedures.

The role typically requires 3–5 years of experience and will be performed with standard supervision. As an equal opportunity employer, KT Pacer encourages applicants and welcomes accommodations; please

Qualifications

• Handles inquiries from external and internal customers in a professional manner.
• Coordinates resolution of customer issues with internal departments.
• Explains products/services and billing procedures to customers.

Responsibilities

• Handle inquiries from external or internal customers and gather information for proper transactions.
• Coordinate resolution of customer issues with internal departments and communicate outcomes to customers.

Skills

Customer inquiries handling

Interdepartmental coordination

Billing procedures

Job description

KT Pacer, part of Marmon Holdings and Berkshire Hathaway-backed group, is seeking a skilled general business support specialist. You will handle inquiries from external and internal customers, coordinate resolution with internal departments, and explain products, services and billing procedures.

The role typically requires 3–5 years of experience and will be performed with standard supervision. As an equal opportunity employer, KT Pacer encourages applicants and welcomes accommodations; please