Client Support Specialist: Resolve, Explain, Excel

Kentucky Trailer; West Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Marmon Holdings is seeking a KT Pacer in West Cedar Rapids, IA to provide general business support across departments. You’ll handle inquiries from customers, explain products and billing procedures, and help gather information for proper transactions.

Typically this non-exempt role requires 3–5 years of experience, with broad supervision and a focus on accurate, timely service for internal and external customers. Apply via [e-mail] with the title and location.

Qualifications

• 3–5 years of experience in a general business support or customer service role.
• Experience in handling inquiries and coordinating resolutions with internal departments.
• Experience in explaining products/services and billing procedures to customers.

Responsibilities

• Handle inquiries from external or internal customers and coordinate resolution with internal departments.
• Explain products/services and billing procedures to customers.
• Assist customers in completing forms and gathering information needed for proper transactions.

Skills

Customer service

Job description

Marmon Holdings is seeking a KT Pacer in West Cedar Rapids, IA to provide general business support across departments. You’ll handle inquiries from customers, explain products and billing procedures, and help gather information for proper transactions.

Typically this non-exempt role requires 3–5 years of experience, with broad supervision and a focus on accurate, timely service for internal and external customers. Apply via [e-mail] with the title and location.