Customer Solutions Specialist

marmon; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

KT Pacer within Marmon Holdings seeks a general business support specialist to handle inquiries from customers, coordinate issue resolution with internal departments, explain products and billing procedures, and assist customers in completing forms. Typically requires 3–5 years of experience and is applicable to a non-exempt role.

We are an equal opportunity employer and welcome applicants regardless of protected class. For accommodations, email [e-mail] with the job title and location.

Qualifications

• General business support responsibilities and customer inquiries.
• Coordinate resolution of customer issues with internal departments.
• Explain products/services and billing procedures to customers.
• Assist customers in completing forms and gathering information.
• Typically requires 3–5 years of experience.

Responsibilities

• Handle inquiries from external or internal customers.
• Coordinate resolution of customer issues with internal teams.
• Explain products and billing procedures to customers.
• Assist customers in completing forms and gathering information.
• Maintain accurate records to ensure proper transactions.

Job description

KT Pacer within Marmon Holdings seeks a general business support specialist to handle inquiries from customers, coordinate issue resolution with internal departments, explain products and billing procedures, and assist customers in completing forms. Typically requires 3–5 years of experience and is applicable to a non-exempt role.

We are an equal opportunity employer and welcome applicants regardless of protected class. For accommodations, email [e-mail] with the job title and location.