Customer Service Representative

Kentucky Trailer; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

KT Pacer, part of Marmon Holdings and Berkshire Hathaway-backed group, is seeking a skilled general business support specialist. You will handle inquiries from external and internal customers, coordinate resolution with internal departments, and explain products, services and billing procedures.

The role typically requires 3–5 years of experience and will be performed with standard supervision. As an equal opportunity employer, KT Pacer encourages applicants and welcomes accommodations; please

Qualifications

• Handles inquiries from external and internal customers in a professional manner.
• Coordinates resolution of customer issues with internal departments.
• Explains products/services and billing procedures to customers.

Responsibilities

• Handle inquiries from external or internal customers and gather information for proper transactions.
• Coordinate resolution of customer issues with internal departments and communicate outcomes to customers.

Skills

Customer inquiries handling

Interdepartmental coordination

Billing procedures

Job description

KT Pacer

As a part of the global industrial organization Marmon Holdings - backed by Berkshire Hathaway, you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.