Customer Service Representative

marmon; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

KT Pacer within Marmon Holdings seeks a general business support specialist to handle inquiries from customers, coordinate issue resolution with internal departments, explain products and billing procedures, and assist customers in completing forms. Typically requires 3–5 years of experience and is applicable to a non-exempt role.

We are an equal opportunity employer and welcome applicants regardless of protected class. For accommodations, email [e-mail] with the job title and location.

Qualifications

• General business support responsibilities and customer inquiries.
• Coordinate resolution of customer issues with internal departments.
• Explain products/services and billing procedures to customers.
• Assist customers in completing forms and gathering information.
• Typically requires 3–5 years of experience.

Responsibilities

• Handle inquiries from external or internal customers.
• Coordinate resolution of customer issues with internal teams.
• Explain products and billing procedures to customers.
• Assist customers in completing forms and gathering information.
• Maintain accurate records to ensure proper transactions.

Job description

KT Pacer

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.