Customer Service Representative

Kentucky Trailer; West Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Marmon Holdings is seeking a KT Pacer in West Cedar Rapids, IA to provide general business support across departments. You’ll handle inquiries from customers, explain products and billing procedures, and help gather information for proper transactions.

Typically this non-exempt role requires 3–5 years of experience, with broad supervision and a focus on accurate, timely service for internal and external customers. Apply via [e-mail] with the title and location.

Qualifications

• 3–5 years of experience in a general business support or customer service role.
• Experience in handling inquiries and coordinating resolutions with internal departments.
• Experience in explaining products/services and billing procedures to customers.

Responsibilities

• Handle inquiries from external or internal customers and coordinate resolution with internal departments.
• Explain products/services and billing procedures to customers.
• Assist customers in completing forms and gathering information needed for proper transactions.

Skills

Customer service

Job description

KT Pacer

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.