Remote Customer Support Specialist

Supportninja; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

SupportNinja is seeking a Customer Service Representative to handle inquiries by phone, email, or chat and resolve issues promptly.

You will provide accurate product information, document interactions in the CRM, follow company policies, and work to meet KPI targets while maintaining a positive and empathetic demeanor. This is a full-time, remote position with a start date of Aug 31, 2026.

Qualifications

• Customer service experience or equivalent.
• Good verbal and written communication.
• Proficient with computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure that their issues have been resolved to their satisfaction.
• Properly and accurately document customer interactions in the organization's CRM.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.

Skills

Customer service experience

Communication skills

Computer literacy

Tools

CRM software

Job description

SupportNinja is seeking a Customer Service Representative to handle inquiries by phone, email, or chat and resolve issues promptly.

You will provide accurate product information, document interactions in the CRM, follow company policies, and work to meet KPI targets while maintaining a positive and empathetic demeanor. This is a full-time, remote position with a start date of Aug 31, 2026.