Customer Support Specialist — Growth & Solutions

NEBRASKA MEDICAL MART II INC

Fremont (NE)

On-site

USD 32,000 - 42,000

Full time

8 days ago

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Benefits offered by this job

401(k)

Paid time off

Competitive compensation

Career growth opportunities

Job summary

NEBRASKA MEDICAL MART II INC is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions to ensure a great service experience.

The ideal candidate is friendly, computer savvy, and calm under pressure. Responsibilities include handling a high volume of inbound calls and emails, using scripts, documenting interactions, and meeting personal and team quotas while

Qualifications

High school diploma/GED required.
Prior customer service or similar role preferred.
Comfortable using computers and customer management software.
Excellent phone and verbal communication skills.
Understanding of active listening techniques.
Ability to work well under pressure.
Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer's call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge