Agentic Audio Specialist - Freelance AI Trainer Project

Agency; United States; Remote; USD 15,000 - 41,000; Full time

Job summary

Agency manages a program to assess and benchmark advanced agentic audio models for real-world customer support. The role focuses on creating realistic evaluation scenarios across travel, finance, telecom, and tech support to test conversational audio agents.

Responsibilities include building diverse datasets and applying structured evaluation metrics to measure performance like clarity, efficiency, and naturalness of responses, ensuring alignment with customer expectations across domains.

Qualifications

• Understanding of JSON structures.
• Familiarity with functions and methods.
• Ability to reason about structured data and simple logic.

Responsibilities

• Create and execute role-play–based evaluation scenarios across domains such as flight bookings, travel support, financial services, telecommunications, and technical support.
• Contribute to development of diverse and representative datasets for evaluating conversational audio agents.
• Evaluate model performance using a standardized set of qualitative and quantitative metrics.
• Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Skills

JSON structures understanding

Functions and methods familiarity

Structured data reasoning

Job description

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities

Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including: Flight bookings and travel support Financial services Telecommunications and technical support Contribute to the development of diverse and representative datasets used to assess conversational audio agents. Evaluate model performance across a standardized set of qualitative and quantitative metrics. Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to: Task completion accuracy and efficiency Conversational naturalness (tone, flow, and coherence) Audio comprehension and response quality Instruction adherence and contextual understanding

Basic computer programming literacy, including:

Understanding of JSON structures Familiarity with functions and methods Ability to reason about structured data and simple logic

Technical communication clarity when handling support-style problem-solving

Technical & Equipment Requirements Strong verbal communication skills in a simulated customer support context English proficiency including fluency across all language skills: reading, listening, writing, and speaking. Access to a high-quality microphone to ensure clean, reliable audio input during evaluations Comfort working with structured prompts, evaluation rubrics, and technical guidelines Device capable of running audio recording software and opening large technical documentation

We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. Employment type: ContractWorkplace type: RemoteSeniority level: Mid‑Senior Level