Customer Support Specialist - Remote

GL Worldwide; Sacramento (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

Une entreprise mondiale du secteur de l'assurance recherche un spécialiste du support client pour fournir un service exceptionnel à ses clients. Le candidat idéal devra résoudre les préoccupations des clients, collaborer avec des équipes internes pour améliorer les produits et avoir une grande attention aux détails. Le poste est entièrement à distance avec des incitations illimitées et des vacances fixes le week-end.

Benefits

Unlimited upskilling

All-expensed travel incentives

Work from Home Arrangement

Fixed weekends off

Qualifications

• Capacité à résoudre des problèmes et fournir des conseils experts.
• Expérience souhaitée en assistance à la clientèle.
• Compétences de collaboration avec des équipes internes.

Responsibilities

• Agir en tant que point de contact principal pour les clients.
• Assurer l'intégration fluide des clients par l'assistance à l'inscription.
• Collaborer avec les équipes internes pour résoudre les problèmes des clients.

Skills

Problem Solving

Customer Communication

Attention to Detail

Job description

Customer Support Specialist- Remote ____________________________________________________ Deliver exceptional service in life and health insurance.

Be the go-to problem solver who helps customers thrive through smart solutions, fast responses, and expert advice.

Advance your global career in insurance support while staying rooted at home.

This opportunity allows you to make your mark in the wholesale industry, supporting customers worldwide through innovative tools and platforms—all without relocating.

Be part of something impactful, future-focused, and growth-driven.

Job Description As a Customer Service Associate , you’ll provide first-class assistance to clients, ensure smooth enrolling of clients and resolve concerns, and contribute to product improvements by collaborating closely with internal teams and customer feedback channels. Your Daily Tasks Act as the primary contact for clients needing support with their policy.

Assist clients through policy enrollment, ensuring smooth integration.

Perform detailed analysis of client issues and collaborate with internal teams to develop and implement effective resolutions.

Provide proactive recommendations and enhancements to boost client success and operational efficiency.

Keep thorough records of client interactions, and resolutions to enhance the collective knowledge base for future recommendation.

Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs.

Commission-based with unlimited incentives All-expensed travel incentives Unlimited upskilling Work from Home Arrangement Fixed weekends off Powered by JazzHR

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Customer Support Specialist • Sacramento, CA, US