CUSTOMER SERVICE SPECIALIST - REMOTE - PACIFIC TIME ZONE

Insurance Services Group of the Southeast, Inc.; Sacramento (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A dynamic and rapidly growing organization seeks a Customer Service Representative to join their remote team. Key responsibilities include handling incoming calls from policyholders, providing assistance with due date extensions, and indexing documents. Applicants should possess a High School Diploma, at least one year of relevant experience, and strong communication skills.

Benefits

Medical, Dental, Vision insurance

Short-Term and Long-Term Disability

Basic and Voluntary Life Insurance

401(k) retirement plan

Qualifications

• Minimum of 1-year experience in commercial underwriting or premium audit.
• Proficiency with Microsoft Office and Outlook.
• Spanish speaking skills are preferred.

Responsibilities

• Answer incoming calls and support or direct to appropriate staff.
• Analyze emails, submissions, and distribute accordingly.
• Provide clerical support to other departments.

Skills

Communication

Active listening

Coordination

Time management

Adaptability

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

ISG is looking for a confident, outgoing, professional, and organized individual with the ability to multitask to join our growing team. The Customer Service Representative will work remotely with company-provided equipment and handle incoming phone calls, directing them to the appropriate person or department. Responsibilities include answering policyholder questions regarding due date extensions, document requirements for audits, indexing documents, and providing additional clerical support as needed.

General Accountabilities:

• Answer incoming calls and support or direct to appropriate staff.
• Make outbound calls to request documents from customers.
• Return voicemail messages and support or direct as needed.
• Answer policyholders and agents' questions about the audit and verification process.
• Provide due date extensions for policyholders and agents.
• Analyze incoming emails, submissions, and reports, then distribute accordingly.
• Index documentation into the internal electronic files.
• Assist in updating contact information for policyholders or agents.
• Provide clerical support to other departments.
• The company reserves the right to modify duties as necessary.

Job Qualifications:

• High School Diploma required.
• Minimum of 1-year experience in commercial underwriting or premium audit.
• Proficiency with Microsoft Office and Outlook.
• Ability to work independently in a distraction-free remote environment.
• Spanish speaking skills are preferred.

Skills:

• Excellent verbal and written communication.
• Active listening and service orientation.
• Coordination and time management skills.
• Good judgment and decision-making abilities.
• Adaptability in a fast-paced environment.

Benefits Offered:

• Medical, Dental, Vision insurance.
• Short-Term and Long-Term Disability.
• Basic and Voluntary Life Insurance.
• 401(k) retirement plan.

About Insurance Services Group of the Southeast:

ISG is a dynamic, rapidly growing organization recognized on the Inc. 5000 list in 2017, 2018, and 2019 as one of the fastest-growing private companies in the U.S. Since its founding in 2007, the company has been committed to its vision and values, driven by experienced and dedicated professionals.