Customer Support Specialist

HIKINEX; Lititz (Lancaster County); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the solar industry seeks a Customer Support Specialist to enhance connections with homeowners and solar installation companies. The role focuses on providing exceptional service, resolving issues efficiently, and fostering collaboration among internal teams. Candidates with customer service experience in the solar sector and strong communication skills will thrive in this dynamic remote position.

Benefits

Bonus potential for top performers

Ability for growth for top performers

Qualifications

• Experience in customer service or call center support, preferably in the solar or energy sector.
• Strong interpersonal skills and ability to prioritize inquiries.
• Detail-oriented with a strong problem-solving track record.

Responsibilities

• Provide support for solar installation inquiries via phone and email.
• Assist sales reps with sales-related tasks and CRM updates.
• Resolve inquiries or connect them to appropriate team members.

Skills

Customer service

Communication

Problem-solving

Time management

Attention to detail

Adaptability

Education

1+ year of professional experience

Tools

Google Suite

CRM systems

Job description

About this Opportunity:
We are seeking a dynamic and customer focused individual to join our team as a Customer Support Specialist. The Customer Support Specialist will be the first point of contact for inquiries from homeowners, solar installation companies, and sales professionals. You will provide exceptional customer service by handling calls, resolving issues on the spot when possible, or connecting them to the appropriate team member. Your role will be essential in ensuring smooth communication and efficient problem-solving across our solar finance ecosystem.

Responsibilities:

• Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email
• Assist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotes
• Support EPCs by updating portal access and adding/removing personnel as needed
• Resolve inquiries in a timely manner, or pass the information to the appropriate internal resource if needed
• Generate and send routine customer-facing documents

Key Skills and Competencies:

• Strategic thinker: Able to synthesize complex information and anticipate challenges.
• Relationship builder: Skilled at fostering collaboration and maintaining trust across diverse stakeholders.
• Execution-focused: Demonstrates attention to detail and the ability to lead multiple initiatives simultaneously.
• Adaptability: Thrives in dynamic, fast-changing environments.

Qualifications:

• 1+ year of professional experience
• Strong communication and interpersonal skills
• Ability to manage and prioritize multiple inquiries with excellent time management
• Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else
• Experience in customer service or call center support, preferably in the solar or energy sector
• Familiarity with solar financing products and services (PPAs, loans, leases, etc.) is a plus
• Detail-oriented with strong problem-solving skills
• Proven track record of managing cross-functional projects and driving organizational growth
• Ability to work in a fast-paced, evolving environment and manage multiple priorities
• Excellent written and verbal communication skills, with a keen eye for detail
• Proficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plus
• Strong organizational and multitasking abilities; capable of working under tight deadlines
• Positive attitude, proactive approach, and the ability to work both independently and as part of a team

Compensation and Work Environment

• Full time, W2 position
• Base Salary based on previous work experience.
• Bonus potential for top performers
• 100% remote opportunity
• Ability for growth for top performers

Equal Employment Opportunity Statement
All About Dentistry Clients are an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. We are a proud promoter of employment opportunities to our Military and Veterans.
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