Customer Support Specialist — Quotes, Orders & Solutions

Ultimate Staffing; Fairview (OR); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Ultimate Staffing is seeking a Customer Support Specialist in Gresham, OR to join a well-established manufacturing company in the material handling industry. You will serve as a primary point of contact for customers, dealers, and Territory Managers, handling quotes, orders, and inquiries.

This role emphasizes problem solving, timely communication, and collaboration with sales and operations to ensure accurate orders and on-time delivery.

Qualifications

• 2+ years in customer service, support, inside sales, or related role.
• Strong verbal and written communication skills.
• Ability to build and maintain positive customer relationships.
• Excellent organizational and time-management skills.
• Attention to detail and accuracy; multitasking in a fast-paced environment.

Responsibilities

• Serve as a primary contact for customers, dealers, and Territory Managers.
• Respond to inquiries via phone and email.
• Recommend products and attachment solutions based on needs.
• Prepare quotes and provide product information.
• Process orders and verify accuracy.
• Coordinate with manufacturing and internal departments to support delivery timelines.
• Communicate order status, shipment updates, and delivery information.
• Resolve concerns with timely, professional solutions.
• Support account management and ongoing relationships.
• Partner with sales and operations to ensure excellent customer experience.
• Identify opportunities to improve processes and efficiency.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Team player

Tools

CRM software

ERP systems

Job description

Ultimate Staffing is seeking a Customer Support Specialist in Gresham, OR to join a well-established manufacturing company in the material handling industry. You will serve as a primary point of contact for customers, dealers, and Territory Managers, handling quotes, orders, and inquiries.

This role emphasizes problem solving, timely communication, and collaboration with sales and operations to ensure accurate orders and on-time delivery.